In 1992, Greg Kirby founded Basic Communications, Inc. with the goal of building a company based on honesty and integrity that would simplify the purchases and services of high tech telecommunications products. Four years later, BCI was awarded the first Nextel Representative contract in West Michigan and, soon thereafter, in Northern Michigan. A pioneer in the wireless industry, Basic now has many locations, several of which are Authorized Service Centers, throughout Michigan that service over 60,000 satisfied customers.
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BCI provides outstanding service to our customers both before and after the sale. Employees are dedicated to providing each customer with the highest level of assistance by systematically determining and filling their needs. Basic retains more customers and receives more repeat business and referrals than any other dealer. Simply stated, BCI is the one local telecommunications company that customers can rely on for all of their cellular and satellite needs. When you do business with Basic Communications, your money stays in our local community.
Our stores provide courteous, thorough and prompt responses to all customer inquiries. All employees attend seminars and workshops to sharpen their customer service skills in order to increase awareness of their customers needs. BCI's number one goal is to meet your exact telecommunication needs by providing you with the highest quality products and services at competitive prices.
Customers can return their Nextel wireless phone or Dish Network satellite TV system, for any reason (phones in like-new condition with less than 100 minutes total usage) within the first 30 days; Alltel phones can be returned within the 14 days (with the same return conditions as Nextel). Basic will gladly exchange your phone or refund 100% of the equipment cost. All phone accessories come with a 12-month warranty from the date of purchase and all service work is guaranteed for 30 days, including all parts and labor.
Please see our full satisfaction guarantee promise located in each of our stores!
Need a phone fixed? Bring it to Basic Communications! Most of our convenient locations are Authorized Service Centers. In most instances, we can fix your phone WHILE YOU WAIT! As a BCI wireless customer, your phone will always have Basic's service and commitment backed warranty.